Meta Made the Chatbot Free. India's Boutiques Still Lose Orders.
India runs $65 billion of e-retail through chat, and Meta's free WhatsApp agent answers questions it can't verify. Instagram boutiques still close orders from a spreadsheet.
Consumer & Commerce follows the shifting tides of how people spend. We surface opportunities born from cultural habits, shopping behavior, and digital marketplaces — where brand, data, and convenience collide.
India runs $65 billion of e-retail through chat, and Meta's free WhatsApp agent answers questions it can't verify. Instagram boutiques still close orders from a spreadsheet.
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